Terms of Service

These Terms of Service govern your use of Introwize, a matrimonial introduction platform operated by Beon Des Tech Systems Pvt. Ltd. By registering on or using Introwize, you agree to be bound by these terms. Please read them carefully before proceeding.

1. Eligibility

To use Introwize, you must:

• Be at least 18 years of age
• Be an Indian citizen, a Person of Indian Origin (PIO), or a Non-Resident Indian (NRI)
• Be legally eligible to marry under the laws applicable to you
• Not be currently married unless legally separated, divorced, or widowed
• Have the legal capacity to enter into a binding agreement

By registering, you confirm that all information provided is accurate and that you meet the eligibility requirements above. Introwize reserves the right to terminate any account found to be ineligible.

2. Account Registration & Profile

When you register on Introwize, you agree to:

• Provide accurate, current, and complete information about yourself
• Upload only photographs in which you are the primary subject and which accurately represent your current appearance
• Not impersonate any person or misrepresent your identity, qualifications, profession, or family background
• Keep your login credentials confidential and notify us immediately of any unauthorised access
• Be responsible for all activity that occurs under your account

Your profile will be reviewed by the Introwize team before it goes live. We reserve the right to decline, edit, or remove any profile content that we determine to be inappropriate, inaccurate, or inconsistent with our community standards.

3. Payments & Fees

Introwize charges the following fees for access to its services:

• Registration Fee — ₹4,999 (one-time): Payable at the time of profile creation. This covers AI-assisted profile building and team review. It is credited in full toward your membership package when introductions open.
• The Match — ₹24,999: A membership package providing 5 curated introductions. Additional introductions are available at ₹10,000 each.
• The Journey — ₹99,999: A membership package providing 5 curated introductions plus facilitation by a Relationship Manager for up to 2 confirmed mutual interests, including first family contact, meeting arrangement, and pre and post-meeting briefings. Additional facilitation is available at ₹20,000 per introduction.

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Payments are processed through secure third-party payment gateways. Introwize does not store your card or banking details.

Membership packages are only available for purchase after your profile has been approved and introductions have been opened on the platform. The ₹4,999 registration fee is payable immediately upon registration.

4. User Conduct

You agree not to use Introwize for any purpose that is unlawful, harmful, or contrary to these terms. Specifically, you must not:

• Contact other members for any purpose other than genuine matrimonial interest
• Share another member's personal information, photographs, or profile content outside of Introwize without their explicit consent
• Use Introwize for commercial solicitation, advertising, or any business purpose
• Harass, threaten, defame, or intimidate any member or member of our team
• Attempt to circumvent our payment systems or access features outside your membership tier
• Use automated tools, bots, or scrapers to access or collect data from the platform
• Upload content that is obscene, defamatory, or in violation of any applicable law

Violation of these conduct standards may result in immediate account suspension or termination without refund.

5. Nature of the Service

Introwize facilitates introductions between members. We do not guarantee that any introduction will result in a relationship, engagement, or marriage. We do not conduct criminal background checks, financial verifications, or marital status verifications on members, though we reserve the right to do so and to request supporting documentation at any time.

Introductions are made at our discretion based on compatibility assessments by our algorithm and team. We do not guarantee a specific number of introductions within a specific timeframe. The delivery of introductions is subject to the composition and quality of the member pool at any given time.

Introwize is not a dating service, escort service, or social networking platform. Use of the platform for any purpose other than genuine matrimonial matching is strictly prohibited.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Beon Des Tech Systems Pvt. Ltd. and its directors, employees, and agents shall not be liable for:

• Any loss or damage arising from interactions between members on or off the platform
• The accuracy, completeness, or truthfulness of any member's profile or information
• Any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use the platform
• Any interruptions, errors, or security breaches outside our reasonable control

Our total aggregate liability to you for any claim arising out of or in connection with these terms shall not exceed the total amount paid by you to Introwize in the three months preceding the claim.

7. Termination

You may close your account at any time by writing to us at sunali@introwize.com. Upon termination, your profile will be removed from the platform. Unused introductions or membership credits are subject to our Refund Policy.

We reserve the right to suspend or terminate your account at any time if you are found to be in breach of these terms, without obligation to provide a refund.

8. Governing Law & Disputes

These Terms of Service are governed by the laws of India. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Panchkula, Haryana, India.

We encourage you to contact us directly at sunali@introwize.com before initiating any formal dispute proceedings. We will make every reasonable effort to resolve concerns amicably.

9. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where material changes are made, notify registered members by email. Your continued use of the platform after such changes constitutes acceptance of the revised terms.

Privacy Policy

Beon Des Tech Systems Pvt. Ltd. ("we", "us", "our") operates Introwize and is committed to protecting the personal information of our members. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. It is governed by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

1. Data We Collect

When you register and use Introwize, we collect the following categories of personal data:

Information you provide directly

• Identity data: Full name, date of birth, gender, photographs
• Contact data: Email address, mobile number
• Profile data: Religion, caste/community (optional), education, profession, income range, family background, lifestyle preferences, and any other information you choose to share in your profile
• Sensitive personal data: Health information if voluntarily shared, matrimonial preferences, and answers to deep-profile questions
• Payment data: Transaction reference numbers. We do not store card or banking credentials — all payments are processed by our third-party payment gateway partners.
• Communications: Messages or correspondence you send to us or to other members through the platform

Information we collect automatically

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent on platform)
• IP address and approximate location
• Cookies and similar tracking technologies (see Section 6)

Information from third parties

• Publicly available content from links you provide (e.g. your LinkedIn profile content, shared with your consent)
• Referral information if you were introduced to Introwize by another member

2. How We Use Your Data

We use your personal data for the following purposes:

• To provide the service: Creating and maintaining your profile, generating introductions, facilitating communication between members and families
• AI-assisted profile building: Your provided content (text, links, uploaded files) is processed by our AI system to generate a structured profile for your review and approval
• Curation and matching: Our algorithm uses your profile data and preferences to identify compatible introductions. Our team reviews these suggestions before they are delivered
• Payment processing: To complete transactions and maintain records in compliance with applicable law
• Communications: To send you platform updates, introduction notifications, and responses to your enquiries
• Safety and compliance: To detect and prevent fraud, misuse, or violations of our Terms of Service
• Improvement of the platform: Aggregated and anonymised analytics to understand how members use Introwize

3. Sharing of Personal Data

Your data is shared only in the following limited circumstances:

• With other members: When an introduction is made, limited profile information is shared with the introduced party. This is core to the service. Full contact details are shared only upon mutual confirmation of interest.
• With families (Journey members): If you are a Journey member, our Relationship Manager may share relevant profile information with the other party's family as part of the facilitation process, with your prior knowledge.
• With service providers: We engage trusted third-party vendors for payment processing, cloud hosting, email delivery, and analytics. These vendors process your data only under our instruction and are bound by confidentiality obligations.
• For legal compliance: Where required by law, court order, or regulatory authority in India.

We do not share your profile with any other matrimonial platform, aggregator, or third-party database.

4. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data we hold about you
• Right to correction: You may update inaccurate or incomplete data directly through your profile or by contacting us
• Right to erasure: You may request deletion of your account and personal data, subject to our legal obligations to retain certain records
• Right to grievance redressal: You may raise a complaint with us at any time and we will respond within 30 days
• Right to nominate: You may nominate another individual to exercise data rights on your behalf in the event of incapacity

To exercise any of these rights, write to us at sunali@introwize.com with the subject line "Data Rights Request."

5. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted data storage, secure access controls, and restricted internal access on a need-to-know basis.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights, we will notify you and the appropriate regulatory authority as required by law.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Upon account closure, we will delete or anonymise your data within 90 days, except where retention is required by applicable law (for example, payment records are retained for 7 years for tax and audit purposes).

7. Cookies

We use cookies and similar tracking technologies to operate the platform, understand usage patterns, and improve your experience. You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.

We use Google Tag Manager to manage our analytics and marketing tags. No personally identifiable information is sent to Google Analytics without your consent.

8. Children's Privacy

Introwize is not intended for use by anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has registered on the platform, we will delete the account and associated data immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered members of material changes by email. The "Last updated" date at the top of this page will always reflect the most recent revision.

Refund Policy

We understand that circumstances change. This Refund Policy sets out the conditions under which refunds may be requested for fees paid to Introwize. All refund requests are handled by Beon Des Tech Systems Pvt. Ltd. and are subject to the conditions described below.

1. Registration Fee — ₹4,999

The one-time registration fee of ₹4,999 covers AI-assisted profile creation, team review, and onboarding into the Introwize member pool.

• Before profile submission: If you have paid the registration fee but have not yet submitted your profile for review, you may request a full refund within 7 days of payment.
• After profile submission: Once your profile has been submitted and is under review or has been approved, the registration fee is non-refundable, as the service has been substantially delivered.
• If your profile is declined: If the Introwize team declines your profile for reasons unrelated to inaccurate or misleading information (for example, if the pool composition is not suitable for your profile at this time), you will receive a full refund of your registration fee.
• Credit toward membership: The ₹4,999 registration fee is credited in full toward your membership package when you choose to upgrade. No cash refund is available once this credit has been applied.

2. Membership Packages

The Match — ₹25,000

• Before any introduction is delivered: If you have purchased The Match and no introductions have been sent to you, you may request a refund within 14 days of purchase. A processing fee of ₹2,500 will be deducted and the remaining ₹22,500 will be refunded.
• After introductions have begun: Once one or more introductions have been delivered, the membership fee is non-refundable. Unused introduction credits may be transferred to a new member (subject to team approval) but may not be encashed.
• Upgrade to The Journey: If you upgrade from The Match to The Journey, your ₹25,000 is credited in full toward the ₹1,00,000 package. No partial refund is available on the difference.

The Journey — ₹1,00,000

• Before any introduction is delivered: If you have purchased The Journey and no introductions have been sent, you may request a refund within 14 days of purchase. A processing fee of ₹5,000 will be deducted and the balance refunded.
• After introductions have begun: Once introductions have been delivered, the fee is non-refundable. If facilitation services have been partially delivered (for example, one of two facilitated journeys has been completed), no refund will be issued for that portion of the service.
• If Introwize is unable to deliver: In the event that Introwize ceases operations or is unable to deliver the contracted introductions for reasons within our control, a pro-rata refund will be issued for undelivered introductions based on the per-introduction value of the package.

3. How to Request a Refund

To request a refund, write to us at sunali@introwize.com with the subject line "Refund Request" and include:

• Your full name and registered email address
• The amount paid and the date of payment
• The reason for your refund request
• Your payment transaction reference number

We will acknowledge your request within 3 business days and communicate our decision within 10 business days. Approved refunds will be processed to your original payment method within 7–14 business days of approval, subject to your bank's processing timelines.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Account termination due to violation of our Terms of Service
• Dissatisfaction with introductions received, where the introductions were genuinely delivered in good faith
• Change of mind after the profile has been approved and gone live
• Failure to respond to introductions within the stipulated response window
• Requests made outside the applicable refund windows described above

5. Disputes

If you believe a refund has been incorrectly denied, you may escalate your concern to sunali@introwize.com marked for the attention of the Grievance Officer. We will review all escalated cases independently and respond within 15 business days. Any unresolved dispute shall be subject to the governing law provisions set out in our Terms of Service.